Cancellation Policy

Deviorganics Groceries and Cold-Pressed Oil

At Deviorganics, we strive to provide the best quality organic groceries and cold-pressed oils to our customers. Your satisfaction is our top priority. We understand that sometimes plans change, and you may need to cancel an order. Below is our cancellation policy to help guide you through the process.

Order Cancellation

1. How to Cancel Your Order:

• Online Orders: To cancel an order placed online, please log into your account on our website. Go to 'My Orders' and select the order you wish to cancel. Click on the 'Cancel Order' button and follow the prompts to confirm your cancellation.
• Phone Orders: If you placed your order over the phone, please contact our customer service team at [Customer Service Phone Number] during business hours to cancel your order.
• Email Orders: For orders placed via email, please send a cancellation request to [Customer Service Email Address] with your order details, and our team will process your request.

2. Cancellation Timeframe:

• Orders can be cancelled within 24 hours of placement without any penalty.
• If you wish to cancel an order after 24 hours, please contact our customer service team to check the status. If the order has not been processed or shipped, we will do our best to accommodate your request.

Refunds

1. Refund Eligibility:

• Cancelled Within 24 Hours: Orders cancelled within 24 hours of placement will receive a full refund.
• Processed Orders: If your order has already been processed or shipped, we are unable to cancel it. In such cases, you may need to initiate a return once you receive the order. Please refer to our Return Policy for further details.

2. Refund Processing:

• Refunds for cancelled orders will be processed within 5-7 business days from the date of cancellation.
• Refunds will be issued to the original payment method used during the purchase.

Exceptions

1. Perishable Items:

• Due to the nature of perishable items, once shipped, these products cannot be cancelled or refunded unless they arrive damaged or defective. Please inspect your order upon receipt and contact us immediately if there are any issues.

2. Custom Orders:

• Custom or special orders are non-cancellable and non-refundable. Please ensure that all details are correct before placing a custom order.

Contact Us

If you have any questions or need assistance with your cancellation, please contact our customer service team:

• By email: support@deviorganics.com

• By phone number: +919980833777

• Hours of Operation: [9AM TO 9PM]

Thank you for choosing Deviorganic for your organic grocery and cold-pressed oil needs. We appreciate your understanding and cooperation.