Return and Refund Policy

Last updated: June 22, 2024

Thank you for shopping at Deviorganics website and Deviorganics app.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Application means the software program provided by the Company downloaded by You on any electronic device, named Deviorganics

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ELON FOODS LLP, 27, Anantha Nagara main road, Electronic city, Anekal taluk, Bengaluru, Bengaluru (Bangalore) Urban, Karnataka, 560100..

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Application or the Website or both.

• Website refers to Deviorganics, accessible from https://deviorganics.com/

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Order Cancellation

1. How to Cancel Your Order:

• Online Orders: To cancel an order placed online, please log into your account on our website. Go to 'My Orders' and select the order you wish to cancel. Click on the 'Cancel Order' button and follow the prompts to confirm your cancellation.
• Phone Orders: If you placed your order over the phone, please contact our customer service team at [Customer Service Phone Number] during business hours to cancel your order.
• Email Orders: For orders placed via email, please send a cancellation request to [Customer Service Email Address] with your order details, and our team will process your request.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@deviorganic com

• By phone number: +919980833777

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

2. Cancellation Timeframe:

• Orders can be cancelled within 24 hours of placement without any penalty.
• If you wish to cancel an order after 24 hours, please contact our customer service team to check the status. If the order has not been processed or shipped, we will do our best to accommodate your request.

Refunds

1. Refund Eligibility:

• Cancelled Within 24 Hours: Orders cancelled within 24 hours of placement will receive a full refund.
• Processed Orders: If your order has already been processed or shipped, we are unable to cancel it. In such cases, you may need to initiate a return once you receive the order. Please refer to our Return Policy for further details.

Conditions for Returns

The following Goods cannot be returned:

Exceptions

1. Perishable Items:

• Due to the nature of perishable items, once shipped, these products cannot be cancelled or refunded unless they arrive damaged or defective. Please inspect your order upon receipt and contact us immediately if there are any issues.

2. Custom Orders:

• Custom or special orders are non-cancellable and non-refundable. Please ensure that all details are correct before placing a custom order.

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

27, Anantha Nagara main road, Electronic city, Anekal taluk, Bengaluru, Bengaluru (Bangalore) Urban, Karnataka, 560100.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@deviorganics.com

• By phone number: +919980833777